It is not necessary for us to collect every personal detail about you. Our primary purpose in collecting your personal data is to enhance and provide the services, products, and experiences that you and our customers anticipate from us.

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We use your information for the following purposes:

• To provide and maintain products and services. This processing includes:

  • Managing and coordinating the purchase, delivery, and post-purchase support for your purchase, as necessary;

  • Addressing your inquiries and requests through multiple channels, including online platforms, in-person interactions, phone communications and postal correspondence.

• To keep you updated on our service, such as:

  • Information about new features and software;

  • Alerts for platform updates to enhance your user experience;

  • Special offers, promotional announcements, and customer surveys.

• To protect Fairware and our customers:

  • detect and prevent criminal activities, including fraud;

  • secure our website and IT systems, and protect the security of Fairware accounts;

  • keeping you informed about significant changes to Fairware's policies, terms and conditions, and other relevant matters that may require your attention.

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In adherence to the General Data Protection Regulation (GDPR), we wish to assure you that the processing of your personal data will be conducted in a manner that is lawful, equitable, and transparent, without adversely affecting your rights. Your personal data will only be processed when at least one of the following legal bases is applicable:

• Consent: Your explicit consent for the processing of personal data for specific purposes, for example, for you to participate in certain user insights activities such as surveys and focus groups;

• Contractual Necessity: Processing necessary to perform a contract with you, for example, to provide our services to you;

• Legal Obligation: Processing necessary for compliance with a legal obligation to which we are bound

• Vital Interests: Processing necessary to protect vital interests, either yours or those of another person, for example to prevent payment fraud or to confirm your identity;

• Public Interest or Official Authority: Processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

• Legitimate Interests: Processing necessary for the pursuit of legitimate interests, by us or a third party, such as our credit card payment processing, unless such interests are overridden by the fundamental rights and freedoms of the data subject, which require protection of personal data, in particular where the data subject is a child.