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Privacy Policy

1. Introduction

We receive and store information about you in a number of ways including: 

  • Information shared by you through our website, apps, by email and/or over the phone;

  • Information from your online interactions through cookies and similar tracking technologies (refer our Cookie Policy for more details);

  • Information of any correspondence between us;

  • Information regarding your activity on the Fairware service, such as software you have used and the duration;

  • Device characteristics, statistics on page views, referring source (for example, referral URLs), IP address (which can be used to tell us your general location, such as your city, state/province) , browser and standard web server log information;

  • Publicly available information from your social media interactions with us or posts related to us;

  • Data from third party data providers with whom you have authorized the sharing of your data.

The personal data that we process about you will primarily fall into one of the following categories:

  • Personal data: Name, email address, IP address, cookie ID and login information;

  • Purchase Information: Order number, product(s) purchased, payment information, delivery records;

  • Internet activity: Information from online tracking technologies (e.g. cookies that help us understand how users interact with our website);

  • Usage activity: Information about session usage, eg login and logout time and duration;

  • Preference data: Information such as your marketing choices, interests (e.g. collected through surveys, forms).

Fairware Ltd (“Fairware”) is strongly committed to safeguarding your personal information and preventing any misuse. In our pursuit for technology advancement and improving user experiences, we gather information from website and apps. We treat this information carefully and with discretion. Our commitment to transparency ensures that we openly communicate its intended use and always keep you informed about the information you are sharing. 

By using this site and submitting any personal data, you agree to the use by Fairware of such data in accordance with this privacy statement. This applies to our website and our applications ("apps"). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


If you have any questions specifically related to this Privacy Policy or our utilisation of your personal information, cookies, or similar technologies, please reach out to us via email at

2. Information We Collect

It is not necessary for us to collect every personal detail about you. Our primary purpose in collecting your personal data is to enhance and provide the services, products, and experiences that you and our customers anticipate from us.

We use your information for the following purposes:

  • To provide and maintain products and services. This processing includes:

    • Managing and coordinating the purchase, delivery, and post-purchase support for your purchase, as necessary;

    • Addressing your inquiries and requests through multiple channels, including online platforms, in-person interactions, phone communications and postal correspondence.

  • To keep you updated on our service, such as:

    • Information about new features and software;

    • Alerts for platform updates to enhance your user experience;

    • Special offers, promotional announcements, and customer surveys.

  • To protect Fairware and our customers:

    • detect and prevent criminal activities, including fraud;

    • secure our website and IT systems, and protect the security of Fairware accounts;

    • keeping you informed about significant changes to Fairware's policies, terms and conditions, and other relevant matters that may require your attention.

In adherence to the General Data Protection Regulation (GDPR), we wish to assure you that the processing of your personal data will be conducted in a manner that is lawful, equitable, and transparent, without adversely affecting your rights. Your personal data will only be processed when at least one of the following legal bases is applicable:

  • Consent: Your explicit consent for the processing of personal data for specific purposes, for example, for you to participate in certain user insights activities such as surveys and focus groups;

  • Contractual Necessity: Processing necessary to perform a contract with you, for example, to provide our services to you;

  • Legal Obligation: Processing necessary for compliance with a legal obligation to which we are bound

  • Vital Interests: Processing necessary to protect vital interests, either yours or those of another person, for example to prevent payment fraud or to confirm your identity;

  • Public Interest or Official Authority: Processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

  • Legitimate Interests: Processing necessary for the pursuit of legitimate interests, by us or a third party, such as our credit card payment processing, unless such interests are overridden by the fundamental rights and freedoms of the data subject, which require protection of personal data, in particular where the data subject is a child.

3. How We Use Your Information

4. Data Sharing and Disclosure

Most importantly, we never sell your personal data to any third party. We only share it in accordance with this privacy notice or upon your explicit request.

We may disclose your data for certain purposes and to third parties, as described below:

  • Within Fairware: We share your data internally as needed for providing you with access to our services, providing customer support, making decisions related to service improvements, and for other purposes outlined in Section 3 of this Privacy Policy.

  • Service providers: We enlist the services of other companies to carry out tasks on our behalf or support us in delivering services to you and usually cover a range of functions, including marketing, advertising, communications, security, infrastructure and IT services, processing credit card transactions or other payment methods, customer service, analysis and enhancement of information (including user interactions with our service), and the administration of consumer surveys. These providers are:

    • AWS ​

    • Autodesk

    • Blender

    • Google Ads

    • Google Analytics

    • Google Drive

    • LibreOffice

    • LinkedIn Ads

    • LinkedIn Insight Tags

    • Reddit

    • Skype

    • Wix 

Certain external third parties we engage with are located outside the UK and EEA, meaning that the processing of your personal data may involve a transfer of data beyond these regions. To ensure a comparable level of protection for your personal data, we implement one of the following safeguards whenever we transfer your personal data outside the UK and EEA:

  • Ensure that the country in which your personal data will be handled has been deemed to provide an adequate level of protection for personal data by the European Commission; or

  • We will include standard data protection contractual clauses approved by the European Commission into our contracts with those third parties, which grant personal data the same level of protection it receives in the UK and Europe.

5. Data Security

We are committed to protecting your personal data. We have put in place appropriate security measures to safeguard your personal data against loss, theft, and unauthorised access, use and modifications. 

We have put in place procedures to address any suspected personal data breach. In the unlikely event where we do suffer from a security breach which compromises our protection of your personal data and we need to let you know about it, we will notify you and any relevant regulatory authorities of a breach.

Where you have chosen a password which enables you to access any portal or account, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone. 

You have the right to:

  • request access to your personal data held by us; 

  • request correction of the personal data that we hold about you;

  • request deletion of your personal data;

  • object to processing of your personal data;

  • request to restriction of processing of your personal data;

  • request that your personal data be transferred to you or to a third party (data portability); 

  • to avoid automated decision-making and profiling; and

  • complain to the relevant regulator.


You will not be required to pay any fee to access your personal data or to exercise any other rights granted to you under applicable data protection laws. However, we may charge a reasonable fee if your request is deemed to be unfounded, repetitive, or excessive. Additionally, we may refuse to comply with your request in such circumstances

To ensure the security of your personal data, we may need to request specific information from you to confirm your identity. This step is crucial in preventing unauthorized disclosure of your personal data to individuals without the proper rights to access it. In some cases, we may reach out to you for further information concerning your request to speed up our response.


We strive to address all legitimate requests within one month. However, if your request is particularly complex or if multiple requests have been made, it might take longer. If such delays occur, we will notify you promptly and keep you informed of the status.

If you wish to make a request, please get in touch with us at

6. Your Rights

We will update this Privacy Policy from time to time in response to changing legal, regulatory or operational requirements. If we make substantial changes to our Privacy Policy that significantly changes how we process the personal data that we hold about you, we will seek your confirmation of acceptance for these changes through the most appropriate method, such as via email or a notification on our website.

This Privacy Policy was last updated in Dec 2023. 

7. Changes to the Privacy Policy

8. Contact Information

If you have any questions specifically related to this Privacy Policy, please reach out to us via email at

You can also complain to the ICO if you are unhappy with how we have used your data.

Information Commissioner’s Office

Wycliffe House

Water Lane




0303 123 1113

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